Privacy Policy

1. Introduction

Antoinette's Coffee House ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website at antoinettescoffeehouse.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

We may collect the following types of information:

• Contact form submissions: your name, email address, and any message content you provide when using our contact form.
• Newsletter subscriptions: your email address when you sign up for our newsletter.
• Online orders: your name, phone number, email address (if you give one), what you order, your tip and your pickup time. Card details go straight to Square, our payment processor; they never reach our website or our records.
• Usage data: information about how you interact with our website, including pages visited, time spent, browser type, and device information, collected through cookies and analytics tools.

3. How We Use Your Information

• To respond to your inquiries submitted through our contact form.
• To take payment for, prepare and hand over your online order, to email you its confirmation if you give an email address, and to contact you about it.
• To send you newsletters and promotional communications (with your consent).
• To improve our website experience and analyze usage patterns.
• To maintain the security and functionality of our website.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function properly.
• Analytics cookies: used to understand how visitors interact with our site (via Google Analytics). When you order online, these include steps of the order (an item added, checkout started, an order paid and its total). They never include your name, phone number, email address or order number, and are sent only if you accept analytics cookies.
• Performance cookies: used to monitor and improve site performance (via Firebase Performance Monitoring).

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or by adjusting your browser settings.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Firebase (Google): for hosting, database, authentication, performance monitoring and sending emails such as order confirmations.
• Square: processes online order payments. It receives your card details, your name, phone number and email address (if you give one), and your order, and keeps its own records of them under Square's privacy policy.
• Google reCAPTCHA: runs on our pages to tell real visitors from automated abuse of our forms and ordering. It collects information about your device and how you use the page, under Google's privacy policy.
• Google Analytics: for website traffic analysis and usage statistics.
• Google Maps: embedded on our website to help you find our location.
• Notion: where we keep track of inquiries. A copy of each contact or franchise form submission (your name, email, message and, for franchise inquiries, phone and location) is stored in our Notion workspace.
• Yelp: customer reviews from Yelp appear on our homepage. If you accept cookies, they load directly from Yelp, which may set its own cookies; otherwise we show a link to Yelp instead.

These services have their own privacy policies, and we encourage you to review them.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Newsletter subscriptions remain active until you unsubscribe. Analytics data is retained according to the policies of our third-party analytics providers.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Unsubscribe from our newsletter at any time.
• Opt out of non-essential cookies.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: